Terms and Conditions & Refund Policy
1. Deliveries , feedback, delays and rounds of changes
All feedback from the client to SEO Essence Technologies LLP must be delivered back to us within 5 business days from delivery (our default is 5 business days client feedback turnaround to keep to timeframes, unless explicitly stated otherwise).
It is vital to note that should feedback be delayed whatsoever, delays are not like-for-like. A day’s delay in feedback from the client does not equate to a day’s delay in SEO Essence Technologies LLP’s next version delivery to the client.
Our production schedule is tightly scheduled to best utilize our resources, therefore - should a delay occur in feedback - SEO Essence Technologies LLP may need to wait for another free window of resource time to complete work based on feedback for the next version to be delivered back to the client. Unfortunately, we cannot rework the agency’s entire production schedule across all projects to accommodate one client’s delay, and may not be able to ‘make up’ for the delay later in the project. For a tightly scheduled project, one day’s delay may irreparably impact the ultimate deadline date.
If not the fault of SEO Essence Technologies LLP, we cannot remedy or take responsibility for any missed deadline/launch due to a delay in feedback or the provision of material or information critical to the project.
Rounds of changes
- Prototype - 4 rounds of feedback on the prototype, unless otherwise stated.
- Concept - 4 rounds of feedback, unless otherwise stated.
- Design Production - 3 round of changes unless otherwise stated.
Additional concepts or rounds of changesAny requests beyond the included design concept or rounds of changes will be billed by SEO Essence Technologies LLP on time and materials at our hourly rate of $180 per hour plus 20% project management, by mutual prior agreement.
2. Clients responsibilities with regard to copyright
(a) In situations where the client provides images, text, animations, layouts or any other content for their website they are legally responsible for ensuring that this material does not infringe any copyright or other laws.
(b) Certain materials including images and font licenses provided by SEO Essence Technologies LLP may have been purchased under license from stock image suppliers. These images are generally only licensed for use on a website. The license may not permit them to be used in publicity material. The website owner is legally responsible for ensuring that this does not happen. If you wish to use any images from the site for other purposes please contact us for clarification.
3. Internet marketing
If internet marketing services (SEO, SEM, PPC etc) has not been agreed as part of the contract the client must be aware that SEO Essence Technologies LLP is not responsible for ongoing web site promotion. Should the client require the site to be promoted on an ongoing basis a separate contract must be agreed. The order in which websites are ranked in the natural search results is controlled by the search engines. While we can implement some optimizing measures in the initial design and build stage of the website, it is impossible to make any guarantees on ranking position. Extra to this SEO Essence Technologies LLP cannot guarantee any website ranking positioning for any keywords under any conditions. This is a result of the varying nature of the search engine algorithms, and also a result of external factors determining ranking positioning, such as the client's own authored content.
4. Registration charges
All third party costs shall be met by the client unless otherwise stated.
Should the client wish to cancel the project after payment of any first deposit amount, then any initial project deposit amounts are non-refundable. Should the client wish to cancel at any other point during the process they shall remain liable for the work that has taken place and shall be invoiced accordingly.
The price quoted to the client is only for the work specifically agreed to. Should the client add to the scope of work, additional charges will apply. Correspondingly, should the client scale back the scope of work, a refund is not guaranteed. The condition where a refund is not guaranteed includes when a total project discount of costs has been provided. Refunds may also only be provided if no work has commenced on an item that has been removed from the project scope, or de-scoped. Additional charges will be charged at SEO Essence Technologies LLP’s hourly rate. NOTE. All SEO Essence Technologies LLP services require project management, and our costs for this service are 20% of any quoted service costs.
7. Project delivery
The project schedules, timelines and delivery dates expressed by SEO Essence Technologies LLP in this document, any other document or by any other means of communications are indicative estimates only. There may be occasions where product delivery or demonstration of completion of works does not correspond to these expressed schedules, timelines or dates. Projects delivery may be delayed as a result of 3rd party vendors, internal delays or delays in the provision of client feedback, compatible materials or milestone sign off.
8. Exclusion of liability
Except in relation to property damage (excluding loss of data), injury or death, it is agreed that either party will not be liable for any damages or loss incurred by either party including, loss of revenue, loss of opportunity and loss of profit. The parties also agree that neither party will be liable for any damages incurred indirectly by any 3rd parties related to the parties or the parties’ businesses, where the 3rd party may seek legal action or compensation of any kind from either party.
Either party may terminate this agreement upon the provision of 30 days written notice to the other party. SEO Essence Technologies LLP may terminate the project immediately and without prior notice if the client does not make payments for invoices issued, or if the client obstructs SEO Essence Technologies LLP’s ability to work on or complete the project.
(a) If the Client terminates the project prior to its completion, all deposits made up to that date are non-refundable. The Customer will also be required to pay for any unpaid work or costs incurred by SEO Essence Technologies LLP in relation to the project. Upon receiving any outstanding balance SEO Essence Technologies LLP will provide works to the point of termination in disk format, conditional that the works can be provided in that format. If the works require additional costs to retrieve from or coordinate retrieval from a 3rd party, then then these costs will be incurred by the client.(b) SEO Essence Technologies LLP may immediately terminate this Agreement upon the Customer becoming Insolvent. The Client may immediately terminate this Agreement upon SEO Essence Technologies LLP becoming insolvent.
10. Payment – Refund policy
After work on a website commences, advances are not refundable. In case if we are not able to complete the project we will refund the money. We will not refund the amount in case clients cancels it for any reason. All PayPal refunds will be processed in 10 to 15 business days.
11. Payment methods
Payments are accepted by direct bank deposit or Credit Card or Debit Card to through PayPal. If payment is made by cheque, then works corresponding to the payment will commence upon clearing of the cheque payment funds in SEO Essence Technologies LLP’s account.
13. Payment of Balance
Invoices are only issued corresponding to pre-defined payment milestones or pre agreed terms. Payment of invoices is required for works to commence on the quoted works. We reserve the right not to launch a website until full payment has been received.
14. Future support
Your project will be handed over as a fully functioning, completed work. Unless it has been agreed beforehand, SEO Essence Technologies LLP is not responsible for future support. Support can be provided upon request for an agreed fee.
15. Access to client hosting space
We may require ongoing access to our clients’ hosting space to allow us to support and monitor their websites. This access is via a user ID and password combination, which the client may change after the website is handed over. If the client chooses to change the password we will no longer have access to the website & further support will not be possible.
16. Malicious attacks
If there is any malicious activity on the website once it has been completed, then there will be additional costs to amend any issues with the website.
15. Compliance with ecommerce, accessibility or other regulations
We design websites in accordance with the client’s specifications. It is the client’s responsibility to ensure that the website and its content comply with current online trading laws and regulations.
16. Customer data
SEO Essence Technologies LLP must:
(a) Do all things that a reasonable and prudent entity would do to ensure that all Customer Data is protected at all times from unauthorized access or use by a third party or misuse, damage or destruction by any person;
(b) provide protective measures for the Customer Data that are no less rigorous than accepted industry standards and commensurate with the consequences and probability of unauthorized access to, or use, misuse or loss of, the Customer Data;
(c) without limiting (a) or (b), comply with all security regulations or procedures or directions as are specified in the Contract or given by the Customer from time to time regarding any aspect of security of, or access to, the Customer's information or material.
17. SEO Essence Technologies LLP intellectual copyright
SEO Essence Technologies LLP holds intellectual copyright of any material, including, solution designs, source code and original images created for the client until payment of the final invoice. At this time we will transfer this intellectual copyright to the client. All website quotation and costing documents are supplied on a confidential basis and permanently remain the Intellectual property of SEO Essence Technologies LLP.